Available Online

Azure CRM MB-910 Course

ERP MB-910: The Microsoft Azure course is for both IT and non-technical professionals. Course

30 min

179 US dollars

McGee Road Southwest

Upcoming Sessions

Contact Details

McGee Road Southwest
2140 McGee Road Southwest, Snellville, GA, USA
770 310 9229
Info@Itapprentice.org

Service Description

Overview Course and Voucher ERP-910 The Dynamics 365 Fundamentals (CRM) certification course is designed for individuals who want to gain a broad understanding of the customer engagement apps within Microsoft Dynamics 365. Whether you’re a business stakeholder, a functional consultant starting your career, or a student, this certification validates your knowledge in the following areas: Marketing Capabilities: Understand how Dynamics 365 supports marketing activities. Sales Automation: Learn about automating sales processes. Service Lifecycle Automation: Explore how Dynamics 365 streamlines service and support lifecycles. Here are some key points about this certification: Audience: It’s recommended for tech-savvy individuals with basic knowledge of business functions like marketing, sales, and services. Preparation: Fully understand the skills measured. Study relevant self-paced content on Microsoft Learn or attend instructor-led training events. Take the free Practice Assessment to validate your knowledge. Shadow a colleague who works with Dynamics 365 customer engagement apps. Next Steps: Register for the exam and earn your certification. Celebrate your achievement by sharing your certification badge on platforms like LinkedIn. Consider exploring advanced role-based certifications or other fundamentals certifications once you’ve earned this one. Remember, this certification is a great way to demonstrate your understanding of business operations and customer engagement within Dynamics 365. The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification is a great starting point if you're looking to build foundational knowledge of Microsoft’s customer engagement apps within Dynamics 365. Here's a breakdown of what it covers and why it matters: Course Overview Customer Engagement Apps: Understand the core capabilities of apps like: Dynamics 365 Sales – managing leads, opportunities, and sales pipelines Dynamics 365 Customer Service – handling cases, service queues, and support Dynamics 365 Field Service – scheduling and managing work orders Dynamics 365 Customer Insights – creating unified customer profiles and personalized journeys Integration Tools: Explore how Dynamics 365 works with Microsoft Teams, Outlook, Excel, and Power Platform tools like Power BI and Power Automate